Img 20190831 123828911

Customer Engineers

On the floor next to the machine, you'll see what looks like a beige tackle box. That's the tools for a person who repairs computers. IBM calls these people Customer Engineers. Anyone who could afford one of these IBM 360s, might be a fancy hotel or a big bank, they would call the repairman that use these. They were forced to use the backdoor when they carried these kits, because it didn't look professional to have these kids coming through the front. Since Watson was very big on image, his solution to that was to have the toolkit redesigned into a leather briefcase. From that point on, the customer engineers could use the front door.

Back Home Next